Contact Us
Get in touch with the PrimeWin team for support, feedback, or any questions you may have
Send Us a Message
How to Reach Us
Phone Support
Our customer service team is available Monday to Friday, 9 AM - 6 PM AEST
Live Chat
Chat with our support agents in real-time through our website or mobile app
Available 24/7
Frequently Asked Questions
How quickly will I receive a response to my inquiry?
We aim to respond to all email inquiries within 24 hours during business days. For urgent matters, we recommend calling our support line or using the live chat feature for immediate assistance.
I need help with my account. What information should I provide?
For account-related inquiries, please include your registered email address and any relevant details about your issue. For security reasons, never share your password or full payment information in your message.
How can I provide feedback about the PrimeWin platform?
We welcome all feedback! You can use the contact form on this page, selecting "Feedback" as the subject. Your insights help us improve our services and provide a better experience for all players.